JOB DESCRIPTIONS

SALES STYLISTS

Stylists must remain up-to-date on popular fashions and how to make the best wardrobe decisions. By using their expertise and sense of style, stylists at The Closet Trading Co. provide excellent customer service skills to dozens of shoppers every day.

  • RESPONSIBILITIES:
    • Achieve personal monthly/daily sales goals while supporting the overall goals of the team
    • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
    • Perform daily maintenance tasks including inventory control, re-merchandising displays, price markdowns, merchandise transfers and light housekeeping
  • ADDITIONAL PERKS:
    • Generous employee discount
    • First peek at all of our incoming inventory 
    • Creative freedom to merchandise and style our displays
    • Build long lasting friendships with a small group of tight knit co-workers
    • Access to our social media with a combined reach of over 13,000 followers 
    • Work alongside a manager who is always open to new ideas and suggestions from their staff
    • Opportunity for personal/professional growth 


ASSISTANT MANAGER:

The Assistant Manager (AM) at The Closet Trading Co. is responsible for assisting the General Manager (GM) by taking on some managerial tasks such as overseeing employees, providing customer service & efficiently resolving conflicts to ensure that the store is always running smoothly. The AM also assists in the hiring and on-boarding process by seeking candidates who possess the qualities that fit our brand, as well as offering insight on candidates to the GM. The AM is responsible for assisting the GM in tracking daily, weekly & monthly sales as they relate to given goals. The AM has a large role in leading, motivating & developing all current sales staff alongside the GM. The AM will also help develop and manage in-store promotions as needed. It is important to know that the AM should be committed to learning the duties of the general manager and ideally be in training to advance to this position should the opportunity become available. The Assistant Manager’s duties are not limited to what is stated above.

Responsibilities:

  • SALES
    • Expected to assist the general manager in meeting or exceeding monthly and quarterly sales goals
    • Work with employees to ensure goals are achieved
    • Responsible for properly and accurately receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores. Teaches others to do the same.
  • PRODUCT
    • Ensures consistent execution of company’s marketing and visual presentation.
    • Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
    • Ability to create excitement and show passion for our inventory by communicating relevant information to customers.. Able to answers questions about product features and benefits. Teaches others to do the same.
  • PEOPLE
    • Train staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation.
    • Assists store manager by recruiting top talent to support sales and growth of company.
    • Partners with store manager to hire, develop and retain top talent, as well as address employee relations issues when directed to by senior management.
    • Ensures all HR paperwork and training are current and kept in folders for associates per retention guidelines.
    • Ability to complete new hire and other human resources paperwork timely and accurately.
    • Ability to identify performance challenges and report concerns to senior management to correct issues.
  • OPERATIONS
    • Demonstrates the ability to consistently follow and also ensure others follow all company customer service standards.
    • Ensures compliance to policies and procedures at all times. Reports concerns to senior management.
    • Work with management to ensure that banking deposits are made weekly; responsible for delivering to the bank, at a specified location.
    • Ensures that the store is secured at closing (i.e. doors locked, alarms are set).
    • Ability to remove and record cash in register at end of shift/closing and prepare bank deposits properly.
    • Works with store manager to develop solutions to decrease losses and shrink.
    • Ensures price integrity and general pricing of product on the floors is reflective of current markdowns and markups per company directives.
    • Ensures all sales are rung correctly and that all associates are trained on how to ring a transaction.
    • Delegates tasks to other hourly employees to ensure the store is properly recovered for the next day’s business.
    • Willing and able to clean shelves, counters, tables and overall store. Teaches standards to others